What Is a Franchise Operations Manual?
MSA Worldwide
JULY 12, 2023
By David J. Kaufmann, Senior Partner, Kaufmann Gildin & Robbins LLP The Franchise Operations Manual: A comprehensive overview of its content and importance A franchise operations manual is the DNA of a franchise system – the documented foundation that governs franchise unit performance, procedures, and conduct. The manual sets out in detail the specifications, standards, and procedures with which franchisees must comply in order to operate their franchised businesses and consistently deliver
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