Training Franchise Managers to Coach their Teams
MSA Worldwide
AUGUST 9, 2023
By Marla Rosner, Senior Learning & Development Consultant, MSA Worldwide “How can our franchise training program ensure that managers immediately apply their new skills?” On-the-job feedback reinforcing good performance or redirecting poor performance is essential for the growth and success of employees and a business. Imagine a basketball team improving its game in the absence of feedback from the coach – likely there would be only random improvement, and poor habits would be repeated until
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